FREQUENTLY ASKED QUESTIONS
Everything you need to know about Medallion Co. products, shipping, and more.
We specialize in real-life gaming props and keychains inspired by popular games. Each item is 3D printed with high-quality materials to ensure durability and detail, bringing your favorite virtual items into reality.
Absolutely! Since launching in January 2024 we've shipped 22,000+ orders and earned 1,500+ reviews at a 4.7-star average — including over 600 5-star reviews. Our community is 34,000+ strong on TikTok.
All our products are crafted by us using high-quality 3D printers, in Maryland, USA. We use durable materials so each piece is long-lasting and captures the detail of the game-inspired items.
Orders are processed and shipped within 1-3 business days, with delivery typically 3-5 business days depending on your location. You'll receive a tracking number as soon as your order ships!
Currently we only ship within the United States. We hope to expand our shipping options in the future!
We're sorry! Please contact us within 7 days with your order number and a photo, and we'll happily sort out a replacement or other resolution.
Yes! Join our email list and we'll send you 25% off your first order. Tap here to grab your code →
You have 30 days to return an item. Starting a return is free — you just cover the postage to send it back, and there are no restocking fees. Begin a return on our Free Returns page.
We accept Visa, Mastercard, Amex, Apple Pay, Shop Pay, Google Pay, and PayPal. Checkout is handled securely by Shopify — we never see your card details.
Completely. Your payment goes straight to Shopify, the platform our store runs on. Medallion Co. never sees or stores your card number. Learn more on our Secure Checkout page.
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